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Frequently Asked Questions / FAQ

GENERAL

WHAT’S MY ORDER STATUS?

HOW DO I CANCEL MY ORDER?

CAN I EXCHANGE MY ORDER?

DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?

I FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?

CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?

WHERE ARE YOU GUYS LOCATED?

SHIPPING

FREE SHIPPING?

WHERE DO YOU SHIP FROM?

HOW LONG DOES IT TAKE TO DELIVER?

HOW DO I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

DO YOU SHIP INTERNATIONALLY?

PROBLEMS WITH YOUR DELIVERY ADDRESS?

PAYMENT

HOW DO I PAY?

MY PAYMENT HAS BEEN DECLINED

DO I HAVE TO PAY DUTIES AND TAXES?

REFUND & RETURNS

I HAVE RECEIVED A FAULTY ITEM

MY DELIVERY IS MISSING AN ITEM

I HAVE RECEIVED A WRONG ITEM

WHEN WILL I RECEIVE MY REFUND?

WHAT IS THE FLUFFYTOOLS RETURN POLICY?

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Dog Products

Creative dog products to keep your baby safe, happy and healthy. Deshedding gloves, grooming brushes, outdoor accessories, puzzle toys, leashes and calming beds to reduce anxiety.

Cat Products

Creative cat products from grooming tools to toys to keep your baby happy and healthy. Deshedding gloves, grooming brushes, puzzle toys and calming beds to reduce anxiety.

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Delivery:

Free delivery all orders of $49 or more.

Standard rates
US Shipping $6.95
WordWide Shipping $10.95

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, Discover, American Express
PayPal

RETUN POLICY:

You can return any item purchased within 14 days of the delivery date

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